Maybe the World's Most Perfect Technology is the Technology that gets out of the Way.

"The most important consideration for any video conferencing deployment is how easy the technology is to use", says Frost & Sullivan in this report. And with that comes an increase in user adoption and growth in business applications that drive efficiency and productivity. Done right, video conferencing becomes a business critical communications tool that can offer significant benefits to an organisation, and provide a seamless and consistent user experience every time. But all video collaboration solutions are not alike.

Frost & Sullivan advise that video systems should be easy to use, simply by a touch of the button; integrate with existing unified communications platforms; require little to no management support; and be conducted in a secure environment.

In this report, The Role of the User Experience in Video Conferencing, you'll learn more about the video conferencing decision making process and practical recommendations for identifying and working with technology providers to ensure you get the best solution for your users.